Sony – Android TV: Internet Connection Drops or Intermittently Disconnects

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Sony – Android TV: Internet Connection Drops or Intermittently Disconnects

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Check Your TV Network Status

Check the network status on your TV and then, if necessary, follow the suggested steps in the Troubleshooting section below.

  •  Android 9 or Android 8.0 versions
    1. On the supplied remote control, press the HOME button.
      • If there is a connection problem, one of these messages will appear at the top of the screen:
        • Wi-Fi® is not connected
        • Wi-Fi has no internet access

        If Wi-Fi is not connected, check steps 4 and 5 under Troubleshooting.

        If your TV is connected to Wi-Fi but the network has no internet access, check step 4.

    2. If there are no messages, select Apps Icon icon.
    3. Select Help.
    4. Under Troubleshooting and system information category, select View network status.
    5. Press Enter button.
    6. Check Signal strength icon.Network Status Screen
      • Strong Signal IconStrong signal
      • Weak Signal iconWeak signal. Check 1, 2, 3, 5, and 6 under Troubleshooting.
  •  Android 7.0 or lower versions
    1. Press the HOME button.
    2. Look at the Network Settings icon.Network IconCompare the network settings icon on your TV with the table below, and follow the suggested steps under Troubleshooting.Network_icon1 The Wi-Fi signal strength is weak. Check steps 1, 2, 3, 5, and 6.Network_icon2 Your TV is not connected to the router. Check steps 4 and 5.Wifi Signal 03        Your TV is connected to the router, but an internet connection isn’t available. Check step 4.

Troubleshooting

  1. The Wi-Fi signal strength is weak
    Place the router close to your TV, then check if the signal strength has improved.
  2. Your TV is too close to the router
    It is recommended that the TV and router be at least 1 meter (3 feet) apart.
  3. Other devices are connected to the same network
    If other devices are downloading large-sized files, such as videos, the network speed may slow down. Cancel or wait until this activity completes and try again.
  4. Restart your TV and reset your router
  5. Interference from other wireless devices
    • If multiple wireless devices or electric equipment, such as microwave ovens, are used at home, it may affect the Wi-Fi performance of your TV. Power off these devices when not in use, or keep them away from your TV.
    • Electromagnetic interference may also occur depending on the location of the TV. If possible, change its location and check if the performance improves.
      Devices that may Cause Electromagnetic Interference Environments that may Cause Electromagnetic Interference
      • Microwave ovens
      • Cordless phones
      • Garage door openers
      • Wireless toys
      • Locations near large transmission lines
      • Locations that generate static electricity
      • Locations where the walls, decks, or doors have metal surfaces
  6. Check the frequency band setting of your router
    If the router uses multiple frequencies (ex: 2.4 GHz, 5 GHz), try a different frequency.
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